Quality Process

Consultation | Contract | Construction | Closing | Customer Care


  • Sell/Buy/Build
  • Financing
  • Preferences

Our Quality Process begins with a Consultation meeting of Discovery Builders and you, the Buyer. During this phase, if you have a house to sell, we will coordinate that sale with the purchase of your new Discovery Builders’ home by introducing you to our preferred brokerage partner. Together we will discuss your financial circumstances and various mortgage options available, and connect you with our preferred mortgage partner. We will connect with you personally and learn your preferences for various features and finishes that you may you desire in your new home.
Timeline: 1-2 weeks


  • Scope
  • Schedule
  • Budget

During the Contract phase, we will develop custom specifications for your new home and begin the design process, based on your finances and preferences discussed in the consultation. Together we will blend our high-quality standard specifications with your personal preferences to design a home that is uniquely yours. Together, the plans and specifications comprise what we call the Project Scope. Defining the project scope in detail is vital to the success of our relationship with every customer. Discovery will develop a project schedule that meets your needs, lock in a budget for the cost of construction, and determine a final sales price. All of this work will take final form as a Contract or Purchase Agreement.
Timeline: 2-4 weeks


  • Foundation
  • Framing
  • Finishes

The Construction phase consists of three primary elements – foundation, framing, and finishes. We pride ourselves on the quality of material and craftsmanship that goes into every home we build. We manage all of the details – financing construction, ordering materials, managing subcontractors, and keeping a close eye on the project scope, schedule, and budget. Our full-time, trained project managers will guide you through the process. Feel free to ask them a question at any time.
Timeline: 6-8 months


  • Q/A Guarantee
  • Partners
  • No Surprises

In the Closing phase, you will enjoy a pre-closing orientation of your home, led by one of our full-time, trained project managers. Your new home will be 100% complete on or before Closing, that’s our Quality Assurance Guarantee. The orientation will consist of visual inspection, systems testing, confirmation of craftsmanship, and good working order for all features and appliances in the home. Prior to this orientation, your new home undergoes a Discovery Builders’ exclusive Quality Assurance Inspection to identify any items that need attention prior to closing. Discovery will confirm that we delivered as promised as to scope, schedule, and budget. This is our Quality Assurance Guarantee. During this phase, Discovery reconnects you with our preferred brokerage, mortgage, title, and insurance partners to ensure no surprises at closing. The closing day should be worry-free for you and your family.
Timeline: 1-2 weeks

Customer Care

  • Repairs
  • Service
  • Warranty

At Discovery Builders, we take pride in delivering exceptional customer service that extends beyond the closing of your new home. Our dedicated post-closing team is committed to your satisfaction and is readily available to address any concerns or issues that may arise. As part of our commitment to your complete satisfaction, we offer a complimentary callback service within 11 months of closing which is designed to take care of minor cosmetic blemishes that may occur as a natural result of your home settling over time. With our builder warranty and the assurance of our complimentary callback, you can enjoy your home with confidence, knowing that we are here to provide the support and assistance you need. Your happiness and peace of mind are our top priorities, and we strive to deliver the exceptional service you deserve throughout your homeownership journey.
Timeline: 2-2-4-10 years