Quality Process

Consultation | Contract | Construction | Closing | Customer Care


  • Sell/Buy/Build
  • Financing
  • Preferences

Our Quality Process begins with a Consultation meeting of Discovery Builders and you, the Buyer. During this phase, if you have a house to sell, we will coordinate that sale with the purchase of your new Discovery Builders’ home by introducing you to our preferred brokerage partner. Together we will discuss your financial circumstances and various mortgage options available, and connect you with our preferred mortgage partner. We will connect with you personally and learn your preferences for various features and finishes that you may you desire in your new home.
Timeline: 1-2 weeks


  • Scope
  • Schedule
  • Budget

During the Contract phase, we will develop custom specifications for your new home and begin the design process, based on your finances and preferences discussed in the consultation. Together we will blend our high-quality standard specifications with your personal preferences to design a home that is uniquely yours. Together, the plans and specifications comprise what we call the Project Scope. Defining the project scope in detail is vital to the success of our relationship with every customer. Discovery will develop a project schedule that meets your needs, lock in a budget for the cost of construction, and determine a final sales price. All of this work will take final form as a Contract or Purchase Agreement.
Timeline: 2-4 weeks


  • Foundation
  • Framing
  • Finishes

The Construction phase consists of three primary elements – foundation, framing, and finishes. We pride ourselves on the quality of material and craftsmanship that goes into every home we build. We manage all of the details – financing construction, ordering materials, managing subcontractors, and keeping a close eye on the project scope, schedule, and budget. Our full-time, trained project managers will guide you through the process. Feel free to ask them a question at any time.
Timeline: 6-8 months


  • Q/A Guarantee
  • Partners
  • No Surprises

In the Closing phase, you will enjoy a pre-closing orientation of your home, led by one of our full-time, trained project managers. Your new home will be 100% complete on or before Closing, that’s our Quality Assurance Guarantee. The orientation will consist of visual inspection, systems testing, confirmation of craftsmanship, and good working order for all features and appliances in the home. Prior to this orientation, your new home undergoes a Discovery Builders’ exclusive Quality Assurance Inspection to identify any items that need attention prior to closing. Discovery will confirm that we delivered as promised as to scope, schedule, and budget. This is our Quality Assurance Guarantee. During this phase, Discovery reconnects you with our preferred brokerage, mortgage, title, and insurance partners to ensure no surprises at closing. The closing day should be worry-free for you and your family.
Timeline: 1-2 weeks

Customer Care

  • Repairs
  • Service
  • Warranty

We won’t just build you a new home. We’ll also stand behind it. The Customer Care phase of our Quality Process involves service after the sale. We want you to love your new home! We’ll contact you after 1 week, 1 month, 1 quarter, and 1 year to see just how much you love your new home. In the event of the need for service or repair, please inform us at that time. We’ll then take appropriate steps to address any issues. You will have peace of mind knowing you can rely on Discovery Builders (Refer to Warranty and Performance Standards for more information).
Timeline: 2-2-4-10 years